Delivery & Returns

***Updated March 31st2020- 3.00pm***

Due to an exceptionally high volume of orders and demand for healthcare products, current dispatch times are approximately 4 working days.

Next day delivery is not guaranteed during this time, although we are working extremely hard to process all orders as fast as possible.

We apologise for any inconvenience this may cause and thank you for your patience.

We would ask that only essential items are ordered from the website at this time, to allow us to provide a valuable service to customers awaiting important medicines and other essential items.

*Please note that all international orders are subject to review prior to dispatch. If your order contains liquids or aerosols, we reserve the right to charge a surcharge for this delivery or cancel if the chosen carrier will not accept aerosols or liquids in their packages. We will always contact you first in these instances.

International orders are subject to increased pricing on a sliding scale depending on the total shipping weight of your order and the destination. The price of shipping will be calculated at checkout. Our standard shipping fee is based on the parcel weighing no more than 1kg.

** Please see shipping terms below

Republic of Ireland

Orders placed Monday to Thursday before 4.00pm are shipped with Next Day Delivery.

Orders placed on Friday before 4.00pm will usually be dispatched on Friday for Monday delivery.

All orders processed after 4.00pm Friday through to Sunday will be dispatched Monday for delivery on Tuesday.

Northern Ireland

Orders placed Monday to Thursday before 1.00pm are shipped with Next Day Delivery.

Orders placed on Friday before 1.00pm will be dispatched on Friday for Monday delivery.

All orders processed after 1.00pm Friday through to Sunday will be dispatched Monday for delivery on Tuesday.

UK

Customers in city destinations may receive their parcels swifter than customers in rural areas.

Orders will be dispatched with Royal Mail Tracked 48. Orders over 20kg may occasionally be shipped with alternative carriers such as DPD. 

Notification on the courier method utilised will be in your dispatch email.

Rest of the World

We use An Post International Express Delivery. To check your delivery time estimate, please refer to the grid above.

You will receive an email with a tracking number upon dispatch. The order status can be checked at www.anpost.com.

Delivery To Russian Federation

Please note we are unable to dispatch orders to addresses in the Russian Federation due to excessively high postage costs.

Republic of Ireland & Northern Ireland orders shipped with DPD Couriers

You will receive a 1 hour window for your package delivery, as well as a dispatch email with full tracking details.

DPD are now offering a Parcel Wizard service that allows you to choose a day that suits to have your parcel delivered and you can also advise where you want your parcel delivered. To register for this service, Please visit www.dpdparcelwizard.ie

If you would prefer your order to be sent with AnPost instead of DPD, please contact us by email customerservice@inishpharmacy.com immdiately after placing your order and we will arrange this for you.

If you have a specific query about a delivery address outside of Ireland, UK or the rest of Europe, please contact us using customerservice@inishpharmacy.com and we will be able to give you a specific delivery quote.

Collect in Store for Free

You can choose to collect your item in one of our pharmacy locations. Please allow 1 working day for your order to be available.

***Updated March 23rd 2020- 17.23***

Due to an exceptionally high volume of orders and demand for healthcare products, current dispatch times for Click & Collect approximately 1-2 working days.

We apologise for any inconvenience this may cause and thank you for your patience.

Delivery Delays

In the unlikely event that an item you have ordered is out of stock, we will notify you immediately to inform you of any possible delays.

It is the buyer's responsibility to ensure that the correct shipping/delivery information is provided and that your package can be received at your address. Should it occur that delivery be impossible and that the package is returned to us, the buyer will be subject to shipping fees for resending of goods.

We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.

Incorrect Shipping Addresses

It is the buyer's responsibility to ensure that the full shipping address supplied at checkout is correct. Please review this before placing your order. We prioritise a fast dispatch and delivery timeframe, so it may not be possible to amend your delivery/shipping information after you place your order.

Items Returned To Sender

If you enter incorrect or incomplete shipping address and your item is returned to sender, we will only resend your order after the buyer pays an additional shipping fee. If the order is subsequently cancelled after being returned to sender, a restocking fee of €5 / £5 will apply to each order and will be deducted from the refund amount.

We want you to be happy with your products purchased from Inish Pharmacy. If your order arrives with an item that is broken or damaged or if you receive the wrong product, please contact us using the form below, within 14 days of delivery to arrange the return of item. We will happily replace the product or issue a full refund.

Please note, it can take up to 14 days for any refund to reach your account. In such instances, we will pay the cost of returning the products. Refunds will be processed using the original purchase payment method used.

If you change your mind after receiving your product and decide you later want to return it, please fill in the form below within 14 days of receiving your order. We will happily offer and exchange or refund for the products if they are in the same condition and packaging that the products were received in. In such instances, the buyer must pay return costs.

Inish Pharmacy cannot accept certain products that have been opened and used. We cannot accept the opened and used products for return due to hygiene reasons. Please inquire for more details.